> For the complete documentation index, see [llms.txt](https://docs.archix.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.archix.ai/en/account-and-support/cancellation.md).

# Plan Cancellation

#### Online Payment

* Only the billing account owner has the authority to cancel the subscription.
* How to Cancel:
  1. Log into your account.
  2. Navigate to account Settings.
  3. Click the Plans & Billing tab.
  4. Select Cancel Plan, then choose Stop Subscription.
* Even if you cancel in the middle of your contract period, your account will remain active until the end of the current billing cycle.
* Canceling the plan will automatically stop the subscriptions for all team members in accordance with their respective contract expiration dates.

> ⚠️ Important Note on Refunds & Credits:
>
> * No Refunds: No refunds will be issued for any remaining contract period, regardless of whether you are on an annual or monthly plan.
> * Credit Expiration: Any purchased additional credits remaining at the end of the contract period will not be refunded and will become unavailable once the contract ends.
> * Credit Preservation: Your unused credits will be preserved in our system, allowing you to access and use them again if you choose to resubscribe in the future.

#### Invoice Payment

* **How to Cancel:** Please [contact us](https://archix.ai/#contact) to notify us of your request to cancel your plan.
* **Notice Period:** To prevent automatic renewal, you must submit your request at least one month prior to your scheduled automatic renewal date.