> For the complete documentation index, see [llms.txt](https://docs.archix.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.archix.ai/en/account-and-support/cancellation.md).

# Plan Cancellation

#### Online Payment

* Only the billing account owner has the authority to cancel the subscription.
* How to Cancel:
  1. Log into your account.
  2. Navigate to account Settings.
  3. Click the Plans & Billing tab.
  4. Select Cancel Plan, then choose Stop Subscription.
* Even if you cancel in the middle of your contract period, your account will remain active until the end of the current billing cycle.
* Canceling the plan will automatically stop the subscriptions for all team members in accordance with their respective contract expiration dates.

> ⚠️ Important Note on Refunds & Credits:
>
> * No Refunds: No refunds will be issued for any remaining contract period, regardless of whether you are on an annual or monthly plan.
> * Credit Expiration: Any purchased additional credits remaining at the end of the contract period will not be refunded and will become unavailable once the contract ends.
> * Credit Preservation: Your unused credits will be preserved in our system, allowing you to access and use them again if you choose to resubscribe in the future.

#### Invoice Payment

* **How to Cancel:** Please [contact us](https://archix.ai/#contact) to notify us of your request to cancel your plan.
* **Notice Period:** To prevent automatic renewal, you must submit your request at least one month prior to your scheduled automatic renewal date.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.archix.ai/en/account-and-support/cancellation.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.