Clearing Browser Cache

New ArchiX updates can sometimes conflict with older browser data (cache and cookies), causing the platform to misbehave.

ArchiX continuously rolls out new features and system updates. Occasionally, older stored browser data (caches and cookies) can conflict with these deployments, causing certain platform functionalities to misbehave.

If you experience unexpected behavior or loading issues, clearing your browser's history data typically resolves the problem. Find the instructions for your specific browser below.

Desktop Browsers

Google Chrome

• Steps: Click the three-dot menu icon in the top right -> Settings -> Privacy and security -> Clear browsing data. Check the boxes for "Cookies and other site data" and "Cached images and files", select your time range (e.g., All time), and click Clear data.

• Shortcut: Ctrl + Shift + Delete (Windows) or Command + Shift + Delete (Mac).

Microsoft Edge

• Steps: Click the three-dot menu icon in the top right -> Settings -> Privacy, search, and services -> Clear browsing data. Select "Cookies and other site data" and "Cached images and files", then click Clear now.

• Shortcut: Ctrl + Shift + Delete.

Mozilla Firefox

• Steps: Click the application menu icon (three horizontal lines) in the top right -> Settings -> Privacy & Security. Under the Cookies and Site Data section, click Clear Data.... Check both boxes and click Clear.

• Shortcut: Ctrl + Shift + Delete (Windows) or Command + Shift + Delete (Mac).

Safari (Mac)

• Full Clear: From the top menu bar, go to Safari -> Settings (or Preferences) -> Privacy -> Manage Website Data... -> Remove All.

• Cache Only: Enable the Develop menu via settings, then go to Develop -> Empty Caches to clear only the cache without affecting your cookies.

Mobile Browsers

Chrome (iOS & Android)

• Steps: Open the menu -> History -> Clear browsing data. Select "Cookies and site data" and "Cached images and files", choose your preferred time range, and tap Clear data.

Safari (iOS)

• Steps: Open your device Settings -> Safari -> tap Clear History and Website Data.

Important Notes on Data Clearing

• Cookies vs. Cache: Clearing your cache simply removes temporary files used to speed up page loading. Deleting cookies has a broader impact and will log you out of your current ArchiX session, resetting your local site preferences (such as language configurations).