Frequently Asked Questions
AI Visual Studio
What image formats can be uploaded?
The following data formats are supported for upload: png, jpg, jpeg, webp PDF data is not supported, so please convert your files into an image format before using them.
What are the supported output formats?
The output is as follows:
Still Images Format: webp
Styles: Photorealistic, Sketch, Watercolor, Marker Output Specifications:
Output Format
Approx. Resolution
Width Guideline
File Capacity
Main Uses
Standard
Standard (1K)
Approx. 1,000px
1〜2MB
SNS・Web
HD Generation
High (2K)
Approx. 2,000px
2〜10MB
Presentations・ PC Wallpapers
Upscale
Ultra (4K)
Approx. 4,000px
25〜30MB
Poster Printing・Close-up Details
※ If the original image is 4K, it will be downscaled to a ratio close to 1K (1920×1080). ※ If the original image is less than 1K resolution, it will be upscaled to a ratio close to 1K.
Videos Format: mp4 Resolution:：1280×720 Length: 3～8 seconds
What are the steps to create a perspective drawing/rendering?
Perspective drawings (renderings) can be generated from a single still image.
AI Communication
What is the maximum duration/length supported for "AI Minutes & Summaries"?
The current maximum processing time is approximately 2 hours. For a 1-hour meeting, transcription and summarization will be completed in about 3 to 5 minutes.
Team Sharing Features
What are the benefits of using team sharing features?
By using the team sharing feature, you can pool and share the credits granted each month. Additionally, it allows you to share projects for viewing and reference.
Who is eligible to be invited as a team member?
You can invite users who share the same email address domain. Currently, you can only invite users who have already registered for a free account. If you wish to invite an account that already has a paid subscription, please contact the support center.
Plans & Billing
Is there a free trial available?
Yes, you can try the service for free for 2 weeks with 1,000 credits included after registration. Please rest assured that you will not be automatically transitioned to a paid plan once the trial period ends.
Is invoice payment supported?
Yes, we accept invoice payments exclusively for annual contracts. For customers who prefer a monthly plan, we kindly ask that you use our online payment option instead.
Can I pay by credit card?
Yes, the following brands are accepted: Visa, Mastercard, and American Express. Additionally, payments can be made via Apple Pay and Link.
Is it possible to change plans mid-contract?
Yes, it is possible. Details are as follows:
■ Changing Annual Plans (Upgrade)
Timing of Application: Upon acceptance of your application, you can immediately begin using the features and services of the new plan.
Contract Renewal: A new 1-year contract period will start from the date the plan is changed.
Fee Adjustment:
The fee for the new plan will be calculated and settled after deducting the unused portion of the old plan's fee. 【Calculation Example】 If a contract started on March 1, 2025, and the plan is changed on December 14: Discount applicable: The remaining 3 months of the old plan (December, January, and February).
■ Changing Monthly Plans (Upgrade)
Timing of Application: Upon acceptance of your application, you can immediately begin using the features and services of the new plan.
Fee Adjustment: As the fee for the current month, you will be billed for the additional "difference" calculated by subtracting the old plan fee from the new plan fee.
Could you tell me more about how credits work?
In ArchiX, "credits" are consumed when using various features such as perspective drawing generation and meeting minutes creation. Credits are deducted at the timing when the generation is completed. ■ Types and Features of Credits
There are two types of credits: "Regular Credits" that come with the plan, and "Purchased Credits" that can be added as needed.
Regular Credits: Granted automatically every month and reset at the end of each month.
Purchased Credits: Credits that you top up (purchase). They are retained until they are consumed.
※ Regular credits will be consumed first.
Security
Will uploaded data, such as images, drawings, or text, be used for AI training?
No. In ArchiX, data uploaded by users is never used for AI training.
The entered data is used solely for the "inference" process to generate responses, and once the processing is complete, the data is deleted.
For more details, please check here.
Where is my data stored?
Data is managed and operated on servers located within Japan (AWS Tokyo and Osaka regions), placed in a secure environment that complies with domestic laws.
Implementation & Onboarding
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