Plan Cancellation

Online Payment

• Only the billing account owner has the authority to cancel the subscription.
• How to Cancel:
  1. Log into your account.
  2. Navigate to account Settings.
  3. Click the Plans & Billing tab.
  4. Select Cancel Plan, then choose Stop Subscription.
• Even if you cancel in the middle of your contract period, your account will remain active until the end of the current billing cycle.
• Canceling the plan will automatically stop the subscriptions for all team members in accordance with their respective contract expiration dates.

⚠️ Important Note on Refunds & Credits:

• No Refunds: No refunds will be issued for any remaining contract period, regardless of whether you are on an annual or monthly plan.
• Credit Expiration: Any purchased additional credits remaining at the end of the contract period will not be refunded and will become unavailable once the contract ends.
• Credit Preservation: Your unused credits will be preserved in our system, allowing you to access and use them again if you choose to resubscribe in the future.

Invoice Payment

• How to Cancel: Please contact us to notify us of your request to cancel your plan.
• Notice Period: To prevent automatic renewal, you must submit your request at least one month prior to your scheduled automatic renewal date.